Transforming Adversity Into Success!

Adversity University Blog

Category Page for: Customer Service

How to Increase Your Likeability Factor and Make More Money

August 15th, 2007 at 4:56 am » Comments (4)

Yesterday I gave a presentation to members from the Beachwood Chamber of Commerce where I shared the "That's Right, Stephen!" story. At the end, during a question and answer session, ...more »

Handling Customers in Times of Adversity

July 26th, 2007 at 6:56 pm » Comments (0)

Several months ago I wrote a story, "How the Spirit of Dale Carnegie Saved My Life at the Barber Shop" about an experience I had when I decided to try ...more »

7 Ways of Resolving Conflicts Easily and Effortlessly

July 17th, 2006 at 6:08 am » Comments (3)

Everyone has experienced a time when they had to deal with a difficult person. This is a form of adversity. Difficult people take different shapes whether they are argumentative, abusive, ...more »

How Southwest Remembers People

July 4th, 2006 at 5:43 am » Comments (0)

For those of you in the United States, Happy Fourth of July! If you're an international subscriber, please celebrate with us in spirit! The last part of the HEAR Principle is ...more »

Acting on Intuition - the Southwest Story……

June 28th, 2006 at 1:21 pm » Comments (0)

Having a passion and entertaining the possibilities now bring you into the state of mind of being ready to act on your intuition. These are ideas and thoughts that come ...more »

Power of Thanking People with Handwritten Notes–Show Gratitude

June 14th, 2006 at 9:31 am » Comments (3)

Part of the H.E.A.R. Principle is Remembering who helped you along the way. Can you think of all the people in your life who helped you, especially when you were experiencing ...more »

How the Spirit of Dale Carnegie Saved My Life at the Barber Shop

June 8th, 2006 at 2:54 pm » Comments (13)

Sometimes adversity hits you right between the eyes when you least expect it, especially when getting a haircut at the local barbershop. (Photo:  teladir) The other day I decided to check ...more »

Is Your Price Too Low? (by John P. Hayes)

May 3rd, 2006 at 2:11 pm » Comments (0)

If you're just starting out in business, you've probably been in the position of wondering how much you should charge for your products and services. Have you ever struggled with ...more »